Communication - Communication is the key to a successful implementation of this business relationship.  You will choose the method and frequency that best serves your needs.  This may be by phone, e-mail or instant messaging (IM).  You may require daily, weekly or simply an as needed basis. No matter what method or frequency, the flow of information must be consistent to enable your VA to support you effectively.

Availability - Availability in this context means when your VA is available to take your phone call, answer your email or your IM.  This will differ with each VA’s practice.  Some are available by appointment only.  This means she may not be by the phone, return your e-mail instantly or be there to answer your IM.  Some VA’s are available throughout standard business hours.  Be clear on what your expectations are BEFORE you begin working with you VA.  Most VA’s are working with multiple clients. Therefore, you should not expect instant availability every time you call.

Turnaround Time & Deadlines - Most VA’s require 48 hours to complete task requests and of course the type of task will influence turnaround requirements.  There will be times when you need immediate assistance. Most VA’s are flexible with this. If you find yourself continually operating in “crisis” mode, your VA will work with you to improve your time management.

Lucinda Cross is the president of LC associates, a company that trains and places virtual assistants for business owners. E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , phone: 800-966-0467. For more information, visit ultimatevasupport.com.

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